Careers

McDowells Specialty Repair is the Treasure Valley’s industry leader in Upholstery, PDR and other specialty repairs with almost 30 years in business. Our shop alone has over 36,000 vehicles passing by our doors each day. Plus we service any and every restaurant, hotel, home, and office that have items in need of repair and restoration. The specialty repair market is growing as fast as our valley, which means a promising future in our field for you. If you are an honest, hard working, professional who wants to excel and advance in the specialty repair field we want to talk to you. We look forward to your application to become a great asset to our team and help us continue our mission of setting the highest standards in the industry.

Jobs Available

Mobile Repair Technician

Department: Mobile Operations
Reports to: Mobile Operations Manager (MOM)
Autonomy: Calls office to punch in when on the job and out when leaving the job.

Objectives: To keep a clean, organized, professional mobile workshop, provide speedy, efficient, friendly customer service with consistent great quality repair results no matter the circumstances or conditions.

 Responsible for: 
>Assessing the damage of concern to a customer.  Determining a fair price which will cover the cost of labor and material on the job while considering the best and longest lasting method to repair it giving the customer the most value for money spent.
>Maintaining a scheduled route where each customer will have varying needs each week and emergency jobs that will need to be juggled along with the routine.
>Take initiative to communicate with customer, office and co-worker alike to show concern and interest in providing superior service.
>Fill out invoices and paperwork properly and thoroughly, describe in detail to the customer what the job took to do and substantiate the price with information.
>Be critical of every job you do, look it over several times from different angles to catch any flaws which may be seen by the customer later. Do the best you can on every job not allowing the opportunity for someone to Monday night quarter back you and criticize. You need to get the job the best it can be, if you can’t then call for back up. Then if it can’t be the best it should be, point out the problems to the customer and explain why it can’t get any better. Make sure we are not trading one ugly for another and always look at the service from the customers perspective. Then thank the customer twice, tell the customer we appreciate their business, smile and shake their hand. 
>Report problems with the work vehicle, supplies and tools needed, deficiencies on the job site, customer requests and any complaints you are aware of. Do what you can to fix the problem, don’t cause drama and live above the line helping others.
>You work independently, yet call at the beginning and end of the day to punch in/out and get any last minute assignments, communicate with the MOM and office often. 
>You don’t get an attitude when corrected, you are trainable and are constantly improving, you won’t stop learning as your desire is to be considered the best in the business.      
>You mentor the apprentice techs and set the example for them to follow.

Service Writer

The shop service writer will be responsible for the administrative support of a very busy, multiple department, repair shop. The shop service writer will be responsible for maintaining an organized office, acting as liaison between the technicians and customers, vendors and employees.

Duties & Responsibilities
• Field shop phone calls — taking messages, relaying information and providing customer service
• Manage: Work Order, Shop Service, Preventative Maintenance and Warranty Logs
• Communicate with customers — providing service delivery dates/times, costs and payment arrangements
• Coordinate invoice preparation
• Assist technicians with the coordination of schedules

Skill Requirements
• Must have exceptional multitasking skills and the ability to work in a fast paced environment
• Excellent organization skills
• Excellent written and oral communication skills
• Excellent computer skills
• Listen and respond to questions and concerns
• Mechanical background a plus

Part Time Sales

Auto Dealers, bodyshops and Restaurants will be the initial focus of this part time sales position.

Your responsibility is to keep the communication between customer (future and present) open and vibrant, meet at minimum weekly with established customer manager, update market place information and get advice on approach and tactics.

  • Dealer Hit List, collect data on dealer tree, help develop strategy, implement with patience!
  • Deliver presents, disc coupons to dealer customers, determine satisfaction, take to lunch
  • Establish a route to visit targeted restaurants to bid the booth upholstery
  • Attend “SELECT” Chamber of Commerce Business Metro After Hours and Metro conversations
  • Attend  “SELECT” net work events with Groto, BNI, LEAP, LIZ and others, look to provide leads
  • Help make our certificates or baskets of goodies are in the drawings at networking events
  • Collect biz cards and contact info from networking and coordinate T notes and offers
  • Distribute flyers with coupon to local biz, peanut bags, popcorn, pizza
  • Encourage exchanging web reviews with friendly other businesses
  • Understand overall marketing goals and implement, take ownership
  • Follow up and thank Retail referral providers
  • Take pics of customers with finished jobs, take candy bags and flyers
  • Help in every aspect of marketing, work closely with Ashley our inside sales coordinator.
  • Help analyze best methods of marketing and review results
  • Submit logs of your activity weekly, accomplishments, punch in and out

Master Mobile Repair Technician

Department:         Mobile Operations
Reports to:           Mobile Operations Manager (MOM)
Autonomy:          Operates on commission basis without a time card

Objectives: To keep a clean, organized, professional mobile workshop, provide speedy, efficient, friendly customer service with consistent great quality repair results no matter the circumstances or conditions.

Responsible for: 
>Assessing the damage of concern to a customer. Determining a fair price which will cover the cost of labor and material on the job while considering the best and longest lasting method to repair it giving the customer the most value for money spent.
>Maintaining a scheduled route where each customer will have varying needs each week and emergency jobs that will need to be juggled along with the routine.
>Take initiative to communicate with customer, office and co-worker alike to show concern and interest in providing superior service.
>Fill out invoices and paperwork properly and thoroughly, describe in detail to the customer what the job took to do and substantiate the price with information.
>Be critical of every job you do, look it over several times from different angles to catch any flaws which may be seen by the customer later. Do the best you can on every job not allowing the opportunity for someone to Monday night quarter back you and criticize. You need to get the job the best it can be, if you can’t then call for back up. Then if it can’t be the best it should be, point out the problems to the customer and explain why it can’t get any better. Make sure we are not trading one ugly for another and always look at the service from the customers perspective. Then thank the customer twice, tell the customer we appreciate their business, smile and shake their hand. 
>Report problems with the work vehicle, supplies and tools needed, deficiencies on the job site, customer requests and any complaints you are aware of.  Do what you can to fix the problem and don’t cause drama, live above the line helping others.  
>You work independently, yet call at the beginning and end of the day to report in and get any last minute assignments, communicate with the MOM and office often. 
>You don’t get an attitude when corrected. You are trainable and are constantly improving. You don’t stop learning as you desire to be considered the best in the business.                       
>You mentor the other techs and set the example for them to follow.

Social Media and Marketing Co-ordinator

Job Description

The Social Media Manager will implement the McDowells Social Media Strategy, develop brand awareness, generate inbound traffic and cultivate leads and sales.  The Social Media Manager is a highly motivated individual with experience and a passion for content strategy, and blogging, monitor all social media exchanges for customer information requests and follow through. The non Social activities include before and after pictures, videos and coworker achievement recognition, web site update communication, marketing reports, sales force tracking, auto mobile techs coordination, email and snail mail customer follow up correspondence. Aid in all things marketing!  This position is full time.

Social Marketing Responsibilities

The following 6 elements are the roadmap to Social marketing success. Your Social Media Manager will master them to design and implement Social campaigns:

  1. Clear Objectives.Set realistic goals. Measurement is about more than just results. You’ll never know your ROI without first setting objectives.
  2. Great Design.Visual content has a lasting effect. Make sure it’s compelling and gets the point across.
  3. Solid Content Strategy. “Brand Discovery”. What is it about our business that makes it unique…makes people want to buy from us? Answer that question in detail. Then, describe your customers: what are their interests, what problems can you solve, how can you help them?
  4. Promotion Strategy.We need to continually grow our fan base. The best way is to utilize Facebook Ads. A small budget with carefully selected photos and ad copy (with a clear call-to-action) will drive likes to our page.
  5. Engagement Strategy.We need a plan on how we’ll engage our fans and build those relationships. You will listen, respond, ask questions and engage with our audience both wholesale and retail.
  6. Conversion Strategy.We need a strategy on how to convert fans into customers

Upholstery Sewer

Position: Upholsterer

This person is to portray a professional company image and ensure all work performed is done as best as we are able according to Customer expectations as to time and quality.

Skills required:

Ability with a sewing machine, artfully able to create or duplicate panels for the purpose of re-upholstery or new.

Helpful experience:
Automotive upholstery experience: seat panel replacement
Furniture upholstery experience: recover furniture old and new, restaurant booths
Marine upholstery experience: panel replacement to complete overhaul

You will be responsible for a clean and organized work area. You will lead by example with honesty and by doing the right thing for the customer both internal and external.

This is a small company where each person is critical to the success of the entire mission, which is to remain the best furniture and upholstery company in existence.

We offer a drug free environment.

We are also a lot of fun to work with. Project oriented and not micro managed.

E mail your work history and a short explanation as to why you feel you are a good fit for this career opportunity.

Job Type: Full-time

Pay: $14.00 – $25.00 per hour

Experience:

  • Upholstery: 2 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Auto Cosmetic Repair - We'll Train You

McDowells is currently looking for a driven person who is excited about a great opportunity to learn a trade skill. We want to train the right person. The successful candidate must be honest, energetic and have a leader type personality.The right candidate for this McDowells Apprenticeship will have a love of working with their hands and exceptional customer service and listening skills. A Mechanical ability to understand how items are put together. The desire to learn a skill that will be a career, not just a job! This position will focus on paint touch up, headlight restoration and scratch repair for automobiles.

Responsibilities and Duties:

  • Work along side Master Tech to acquire skills and knowledge to complete repairs.
  • Keep a clean professional appearance and work space.
  • Clean Shop and Office space as needed
  • Learn Web based soft ware and invoicing customers
  • Attend all repair classes and at all times be engaged in the process

Qualifications and Skills:

  • Customer Service Experience
  • Eye for Detail
  • Mechanical Ability
  • Ability to See Clearly and Identify Color
  • Listening and Information Retention
  • Great Attitude and Friendly Personality

Benefits and Compensation:

After a year you will receive a five days paid vacation and a retirement match of 3%.

We have five paid holidays a year off.

Compensation: $12-18 per hour plus Bonus on Production

Job Type: Full-time

Pay: $12.00 – $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Paid time off
  • Retirement plan

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

Pay Frequency:

  • Bi weekly or Twice monthly

This Job Is:

  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company’s website:

  • mcdowellsrepair.com

Company’s Facebook page:

  • @mcdowellsrepair

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Paintless Dent Repair Technician

McDowells will hire you as an apprentice, put you through a working Vo-Tech and give you a paint less dent repair job when you graduate. McDowells is an Idaho and Federally recognized Apprentice Training Center. When you graduate our training program you will receive a Certificate certifying your competency, and a great paying job in a wonderful growing company.

Check out what we do at McDowellsRepair.com. We are a local Boise, family owned service and repair company fully committed to our customers satisfaction by being the absolute best.

Do you like working with your hands? Are you a detail oriented perfectionist? Do you like to work independently?

We are a drug and drama free company. We want to train a skill. We aren’t going to train on the basics of what a days work means, how to groom or why showing up on time for work is non-negotiable. We are looking for career minded folks willing to work hard in a family friendly atmosphere where you are appreciated. We are a production based company and earns our living by servicing customers needs.

We are looking for an apprentice to be trained to perform auto cosmetic repair. Technicians drive a mobile workshop to car dealerships and customers homes to repair vehicles. This is a skill learned over a period of time requiring alot of patience. Please check out our web site McDowellsRepair.com to understand the type of work we do. The best candidates will be honest, energetic, customer focused and have high performance standards, must be able to work well on your own. Please bring a detailed work history and five references to our office at 10443 Fairview Ave. Thank you.

McDowells Specialty Repair
10443 W Fairview Ave, Boise,ID 83704
208-378-1530

Bert McDowell

Job Type: Full-time

Pay: $12.00 – $24.00 per hour

License:

  • Idaho Drivers (Required)

Work authorization:

  • United States (Required)

We are looking for team leaders.
 
We are creating new opportunities for those who want to grow their abilities. Each service center will have its own movers and shakers, dynamics, customer base, marketing strategy, salesforce, culture, management, and overhead structure. Autonomous yet interdependent benefiting from the reputation built up in our community over 30 years, each having small business energy and bigger business clout. At McDowell’s, you get a say in your career direction.

Our Core Values

  • Passion – Always striving to punch above your weight and strive for excellence in work and life.
  • Commitment – Unrelenting drive to do the work correctly and ethically
  • Teamwork – Our employees are comfortable working around others, no matter what their different walk in life is.
  • Integrity – We stand firm on integrity, making sure the job is done and done right for our customers.
  • Unity – Having one direction with a singular momentum seen throughout the company.

As an equal opportunity employer, McDowells Specialty Repair is always looking for hard-working, professional, and dedicated individuals who want to excel and advance. We look forward to your application to become a great asset to our team and help us continue our mission of setting the highest standards in the industry. Come work for the best specialty repair company in Boise, Idaho!

McDowells Mission Statement

Our furniture, Upholstery, and Cosmetic Auto Appearance service objective is to nurture and protect our customer relationships by treating them as we would like to be treated so that each customer should think they are our only concern and a friend.

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