(208) 378-1530 [email protected]

Careers

The specialty repair market is enormous. Over 36,000 vehicles pass by our doors each day, every restaurant, hotel, home, and office have items that need repair and restoration. McDowells is the Treasure Valleys industry leader with 26 years in business, members of the BBB A+ Accredited with the 2006 Integrity in business award and family owned and operated. We are looking for honest hard working people to fill a few positions with a future that depends on a person performance, not politics.

 

      Call Us: (208) 378-1530

 

Jobs Available

Mobile Repair Technician

Department: Mobile Operations
Reports to: Mobile Operations Manager (MOM)
Autonomy: Calls office to punch in when on the job and out when leaving the job.

Objectives: To keep a clean, organized, professional mobile workshop, provide speedy, efficient, friendly customer service with consistent great quality repair results no matter the circumstances or conditions.

 Responsible for: 
>Assessing the damage of concern to a customer.  Determining a fair price which will cover the cost of labor and material on the job while considering the best and longest lasting method to repair it giving the customer the most value for money spent.
>Maintaining a scheduled route where each customer will have varying needs each week and emergency jobs that will need to be juggled along with the routine.
>Take initiative to communicate with customer, office and co-worker alike to show concern and interest in providing superior service.
>Fill out invoices and paperwork properly and thoroughly, describe in detail to the customer what the job took to do and substantiate the price with information.
>Be critical of every job you do, look it over several times from different angles to catch any flaws which may be seen by the customer later. Do the best you can on every job not allowing the opportunity for someone to Monday night quarter back you and criticize. You need to get the job the best it can be, if you can’t then call for back up. Then if it can’t be the best it should be, point out the problems to the customer and explain why it can’t get any better. Make sure we are not trading one ugly for another and always look at the service from the customers perspective. Then thank the customer twice, tell the customer we appreciate their business, smile and shake their hand. 
>Report problems with the work vehicle, supplies and tools needed, deficiencies on the job site, customer requests and any complaints you are aware of. Do what you can to fix the problem, don’t cause drama and live above the line helping others.
>You work independently, yet call at the beginning and end of the day to punch in/out and get any last minute assignments, communicate with the MOM and office often. 
>You don’t get an attitude when corrected, you are trainable and are constantly improving, you won’t stop learning as your desire is to be considered the best in the business.      
>You mentor the apprentice techs and set the example for them to follow.

Service Writer

The shop service writer will be responsible for the administrative support of a very busy, multiple department, repair shop. The shop service writer will be responsible for maintaining an organized office, acting as liaison between the technicians and customers, vendors and employees.

Duties & Responsibilities
• Field shop phone calls — taking messages, relaying information and providing customer service
• Manage: Work Order, Shop Service, Preventative Maintenance and Warranty Logs
• Communicate with customers — providing service delivery dates/times, costs and payment arrangements
• Coordinate invoice preparation
• Assist technicians with the coordination of schedules

Skill Requirements
• Must have exceptional multitasking skills and the ability to work in a fast paced environment
• Excellent organization skills
• Excellent written and oral communication skills
• Excellent computer skills
• Listen and respond to questions and concerns
• Mechanical background a plus

Part Time Sales

Auto Dealers, bodyshops and Restaurants will be the initial focus of this part time sales position.

Your responsibility is to keep the communication between customer (future and present) open and vibrant, meet at minimum weekly with established customer manager, update market place information and get advice on approach and tactics.

  • Dealer Hit List, collect data on dealer tree, help develop strategy, implement with patience!
  • Deliver presents, disc coupons to dealer customers, determine satisfaction, take to lunch
  • Establish a route to visit targeted restaurants to bid the booth upholstery
  • Attend “SELECT” Chamber of Commerce Business Metro After Hours and Metro conversations
  • Attend  “SELECT” net work events with Groto, BNI, LEAP, LIZ and others, look to provide leads
  • Help make our certificates or baskets of goodies are in the drawings at networking events
  • Collect biz cards and contact info from networking and coordinate T notes and offers
  • Distribute flyers with coupon to local biz, peanut bags, popcorn, pizza
  • Encourage exchanging web reviews with friendly other businesses
  • Understand overall marketing goals and implement, take ownership
  • Follow up and thank Retail referral providers
  • Take pics of customers with finished jobs, take candy bags and flyers
  • Help in every aspect of marketing, work closely with Ashley our inside sales coordinator.
  • Help analyze best methods of marketing and review results
  • Submit logs of your activity weekly, accomplishments, punch in and out

Master Mobile Repair Technician

Department:         Mobile Operations
Reports to:           Mobile Operations Manager (MOM)
Autonomy:          Operates on commission basis without a time card

Objectives: To keep a clean, organized, professional mobile workshop, provide speedy, efficient, friendly customer service with consistent great quality repair results no matter the circumstances or conditions.

Responsible for: 
>Assessing the damage of concern to a customer. Determining a fair price which will cover the cost of labor and material on the job while considering the best and longest lasting method to repair it giving the customer the most value for money spent.
>Maintaining a scheduled route where each customer will have varying needs each week and emergency jobs that will need to be juggled along with the routine.
>Take initiative to communicate with customer, office and co-worker alike to show concern and interest in providing superior service.
>Fill out invoices and paperwork properly and thoroughly, describe in detail to the customer what the job took to do and substantiate the price with information.
>Be critical of every job you do, look it over several times from different angles to catch any flaws which may be seen by the customer later. Do the best you can on every job not allowing the opportunity for someone to Monday night quarter back you and criticize. You need to get the job the best it can be, if you can’t then call for back up. Then if it can’t be the best it should be, point out the problems to the customer and explain why it can’t get any better. Make sure we are not trading one ugly for another and always look at the service from the customers perspective. Then thank the customer twice, tell the customer we appreciate their business, smile and shake their hand. 
>Report problems with the work vehicle, supplies and tools needed, deficiencies on the job site, customer requests and any complaints you are aware of.  Do what you can to fix the problem and don’t cause drama, live above the line helping others.  
>You work independently, yet call at the beginning and end of the day to report in and get any last minute assignments, communicate with the MOM and office often. 
>You don’t get an attitude when corrected. You are trainable and are constantly improving. You don’t stop learning as you desire to be considered the best in the business.                       
>You mentor the other techs and set the example for them to follow.

Social Media and Marketing Co-ordinator

Job Description

The Social Media Manager will implement the McDowells Social Media Strategy, develop brand awareness, generate inbound traffic and cultivate leads and sales.  The Social Media Manager is a highly motivated individual with experience and a passion for content strategy, and blogging, monitor all social media exchanges for customer information requests and follow through. The non Social activities include before and after pictures, videos and coworker achievement recognition, web site update communication, marketing reports, sales force tracking, auto mobile techs coordination, email and snail mail customer follow up correspondence. Aid in all things marketing!  This position is full time.

Social Marketing Responsibilities

The following 6 elements are the roadmap to Social marketing success. Your Social Media Manager will master them to design and implement Social campaigns:

  1. Clear Objectives.Set realistic goals. Measurement is about more than just results. You’ll never know your ROI without first setting objectives.
  2. Great Design.Visual content has a lasting effect. Make sure it’s compelling and gets the point across.
  3. Solid Content Strategy. “Brand Discovery”. What is it about our business that makes it unique…makes people want to buy from us? Answer that question in detail. Then, describe your customers: what are their interests, what problems can you solve, how can you help them?
  4. Promotion Strategy.We need to continually grow our fan base. The best way is to utilize Facebook Ads. A small budget with carefully selected photos and ad copy (with a clear call-to-action) will drive likes to our page.
  5. Engagement Strategy.We need a plan on how we’ll engage our fans and build those relationships. You will listen, respond, ask questions and engage with our audience both wholesale and retail.
  6. Conversion Strategy.We need a strategy on how to convert fans into customers

  Apply Now

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