Service Writer

Position Overview

The Service Writer plays a crucial role in supporting the daily operations of a fast-paced, multi-department repair shop. This position requires exceptional organizational and communication skills to effectively coordinate between technicians, customers, vendors, and employees. By maintaining an efficient and structured office environment, the Service Writer ensures smooth workflow and outstanding customer service.

Duties & Responsibilities

Customer & Communication Management

• Handle incoming shop phone calls, taking messages, relaying information, and providing prompt, professional customer service.
• Clearly communicate with customers regarding service delivery times, costs, and payment arrangements.
• Act as a liaison between technicians, customers, vendors, and employees, ensuring smooth interactions and timely service.

Administrative & Log Management

• Maintain and manage Work Orders, Shop Service Logs, Preventative Maintenance Logs, and Warranty Logs with accuracy.
• Coordinate invoice preparation, ensuring all necessary details are documented and processed efficiently.
• Assist technicians with schedule coordination, balancing workloads and optimizing efficiency.

Skill Requirements

Essential Skills

• Ability to multitask effectively in a high-paced environment while staying organized.
• Strong written and oral communication skills, with a customer-focused approach.
• Excellent computer proficiency, including handling documentation and record-keeping.
• Active listening skills to address customer questions and concerns professionally.

Preferred Qualifications

• A mechanical background is a plus, enhancing understanding of repairs and customer inquiries.

This role demands attention to detail, adaptability, and a commitment to customer satisfaction. If you thrive in a fast-paced environment and enjoy working with a team, consider joining us as a Service Writer!

Part-Time Sales Representative

Primary Focus

This part-time sales position will initially concentrate on auto dealerships, body shops, and restaurants. The goal is to build strong relationships, maintain open communication with current and potential customers, and drive business growth.

Key Responsibilities

Customer Relationship Management

• Keep communication open and engaging between current and potential customers.
• Meet weekly with established customer managers to update market trends and refine sales strategies.
• Gather dealer data, assist in strategy development, and patiently implement sales plans.
• Deliver promotional materials, including discount coupons and gifts, to dealer customers.
• Assess customer satisfaction, address concerns, and occasionally take clients to lunch.

Restaurant & Business Outreach

• Develop a targeted route to visit restaurants and bid on booth upholstery projects.
• Attend select Chamber of Commerce Business Metro After-Hours and networking events to expand connections.
• Participate in professional networking groups such as Groto, BNI, LEAP, and LIZ to provide and receive business leads.
• Ensure company certificates and promotional baskets are included in networking event giveaways.
• Distribute flyers, coupons, and promotional items to local businesses.

Marketing & Brand Promotion

• Exchange web reviews with friendly, non-competing businesses to enhance online presence.
• Take pictures of satisfied customers with completed projects and share for promotional use.
• Deliver candy bags and flyers to increase brand visibility and customer appreciation.
• Assist in analyzing marketing efforts, reviewing results, and refining strategies for better outcomes.

Reporting & Coordination

• Work closely with Ashley, our inside sales coordinator, to ensure marketing efforts align with company goals.
• Submit weekly activity logs, detailing accomplishments and sales efforts.
• Clock in and out as required, maintaining accurate records of work hours.

This role requires enthusiasm, patience, and a strategic mindset to maximize sales success. If you enjoy networking, marketing, and building customer relationships, we encourage you to apply!

Master Mobile Repair Technician

Department & Reporting

• Department: Mobile Operations
• Reports to: Mobile Operations Manager (MOM)
• Autonomy: Operates on a commission basis without a time card

Primary Objectives

The Master Mobile Repair Technician is responsible for maintaining a clean, organized, and professional mobile workshop. This role requires delivering speedy, efficient, and friendly customer service while ensuring consistent, high-quality repair results under all conditions.

Key Responsibilities

Damage Assessment & Pricing

• Evaluate customer concerns and assess repair needs with accuracy.
• Determine a fair price that covers labor and materials while ensuring long-lasting results.
• Recommend the best repair methods to provide customers with maximum value.

Customer Interaction & Service Quality

• Maintain a scheduled route, balancing routine appointments with emergency jobs.
• Communicate proactively with customers, office staff, and co-workers to ensure top-tier service.
• Fill out invoices and paperwork thoroughly, providing detailed job descriptions and pricing explanations.
• Conduct a final quality check on every repair, examining it from multiple angles to catch any flaws.

Commitment to Excellence

• Always strive to complete jobs at the highest possible standard.
• If a repair cannot meet perfection, explain limitations to the customer and manage expectations.
• Prioritize customer satisfaction, ensuring no trade-offs between flaws.
• Express appreciation twice, thanking customers sincerely, smiling, and shaking hands.

Problem-Solving & Reporting

• Identify and report issues with vehicles, tools, supplies, and job site deficiencies.
• Address problems proactively without causing unnecessary drama.
• Uphold a helpful and professional attitude when dealing with challenges.

Independence & Communication

• Work independently but check in at the beginning and end of each day.
• Keep consistent communication with the MOM and office to receive last-minute assignments.

Ongoing Learning & Leadership

• Accept feedback with a positive attitude and remain coachable.
• Continuously improve skills to stay ahead in the industry.
• Mentor junior technicians, setting a high standard for them to follow.

By following these principles, the Master Mobile Repair Technician plays a crucial role in delivering exceptional service, maintaining efficiency, and upholding the company’s reputation.

Social Media and Marketing Coordinator

Job Description

The Social Media Manager plays a crucial role in executing McDowell’s Social Media Strategy. This individual will develop brand awareness, generate inbound traffic, and cultivate leads and sales. A highly motivated professional with experience and passion for content strategy, blogging, and digital engagement is ideal for this role.

Beyond social media activities, responsibilities include managing before-and-after pictures, creating videos, recognizing coworker achievements, and updating website communications. Additionally, this role involves generating marketing reports, tracking sales force performance, coordinating with mobile tech teams, and handling both email and direct mail customer follow-ups. This is a full-time position with diverse responsibilities in marketing.

Social Marketing Responsibilities

Success in social media marketing depends on mastering six key elements. The Social Media Manager will leverage these to design and implement effective campaigns:

1. Clear Objectives

Setting realistic goals is essential. Measurement extends beyond results—it starts with clear objectives to determine return on investment (ROI).

2. Great Design

Visual content creates a lasting impression. Ensuring compelling, high-quality visuals will make our messages more impactful.

3. Solid Content Strategy

Understanding “Brand Discovery” is vital. Identifying what makes our business unique and why customers choose us is the foundation of our content approach. Defining our target audience, their interests, challenges, and needs will help tailor our messaging effectively.

4. Promotion Strategy

Growing our fan base is a priority. Utilizing Facebook Ads with a modest budget, well-selected images, engaging copy, and strong calls to action will help attract followers and increase engagement.

5. Engagement Strategy

Building relationships with our audience requires an active engagement plan. Responding to messages, asking questions, and interacting with both wholesale and retail customers will strengthen brand loyalty.

6. Conversion Strategy

Turning fans into customers requires a clear conversion strategy. Implementing targeted campaigns and providing valuable content will encourage prospects to take action and become loyal clients.

Upholstery Sewer

Position: Upholsterer

A professional company image is essential in this role. Ensuring high-quality work that meets customer expectations is a top priority.

Required Skills

• Proficiency with a sewing machine and the ability to create or duplicate panels for re-upholstery or new projects.

Helpful Experience

• Automotive Upholstery: Seat panel replacement.

• Furniture Upholstery: Recovering old and new furniture, including restaurant booths.

• Marine Upholstery: Panel replacement to full overhaul.

Responsibilities

Maintaining a clean and organized workspace is crucial. Setting a positive example through honesty and customer dedication—both internally and externally—is expected.

As a small company, each team member plays a critical role in our success. Our mission is to remain the best furniture and upholstery company in the industry.

Work Environment

We offer a drug-free workplace and foster a fun, project-oriented atmosphere. Employees enjoy autonomy and are not micromanaged.

Application Process

Email your work history along with a brief explanation of why you are a great fit for this career opportunity.

• Job Type: Full-time

• Pay: $14.00 – $25.00 per hour

• Experience: 2 years of upholstery experience (preferred)

• Location: One location

• Remote Work: No

Auto Cosmetic Repair – We’ll Train You

Position: Auto Cosmetic Repair Technician

McDowell’s is looking for a motivated individual eager to learn a skilled trade. This opportunity provides hands-on training to develop expertise in auto cosmetic repair.

Key Qualifications

• Strong mechanical aptitude and interest in working with hands.

• Excellent customer service and communication skills.

• Attention to detail and ability to identify colors accurately.

• Willingness to learn and follow instructions diligently.

Responsibilities

• Work alongside a Master Technician to acquire necessary repair skills.

• Maintain a clean and professional workspace.

• Assist in keeping the shop and office areas tidy.

• Learn web-based software for invoicing and customer management.

• Participate in repair classes and actively engage in the learning process.

Benefits and Compensation

• After one year, receive five paid vacation days and a 3% retirement match.

• Enjoy five paid holidays annually.

• Compensation: $12–$18 per hour, plus production-based bonuses.

Job Details

• Job Type: Full-time

• Pay: $12.00 – $18.00 per hour

• Benefits:

  • 401(k) with matching

  • Employee discounts

  • Paid time off

  • Retirement plan

• Schedule: Monday to Friday, 8-hour shifts

• Supplemental Pay: Bonus and commission opportunities

Who Should Apply?

• Applicants without a high school diploma/GED are welcome.

• Individuals with gaps in their resume or returning to the workforce.

• Older job seekers and those without a college degree are encouraged to apply.

For more information, visit our Website or check out our Facebook Page.

Benefit Conditions

• A waiting period may apply.

• Only full-time employees are eligible.

Paintless Dent Repair Technician

Apprenticeship & Career Opportunity

McDowell’s is offering a unique opportunity for individuals eager to learn a skilled trade. We will hire you as an apprentice, provide hands-on training through a working Vo-Tech program, and offer a paintless dent repair position upon graduation. As an Idaho and Federally recognized Apprentice Training Center, we ensure that graduates receive a certification of competency along with a well-paying career in a thriving industry.

About McDowell’s

We are a local, family-owned service and repair company based in Boise, dedicated to delivering exceptional service. Our commitment to excellence has made us a trusted name in the industry. Visit McDowellsRepair.com to learn more about our work.

Is This Job Right for You?

• Do you enjoy working with your hands?
• Are you a detail-oriented perfectionist?
• Do you prefer working independently?

If you answered “yes” to these questions, this opportunity might be the perfect fit!

What We Expect

At McDowell’s, we maintain a drug-free and drama-free workplace. While we are committed to training you in a specialized skill, we expect candidates to come prepared with a strong work ethic, professionalism, and punctuality. If you are career-driven, hard-working, and eager to grow, you will thrive in our supportive, family-friendly environment.

Job Responsibilities

• Train as an auto cosmetic repair apprentice under expert guidance.
• Work with a mobile workshop, traveling to car dealerships and customers’ homes to perform repairs.
• Develop a highly specialized skill requiring patience and precision.
• Maintain a clean, professional workspace.
• Engage in continuous learning through hands-on experience and repair classes.

Qualifications

The ideal candidate is:

• Honest, energetic, and customer-focused.
• Able to work independently with a strong sense of responsibility.
• Attentive to detail and able to identify color variations accurately.
• Experienced in customer service and effective communication.

How to Apply

Interested applicants should bring a detailed work history and five references to our office at:

???? McDowell’s Specialty Repair
10443 W Fairview Ave, Boise, ID 83704
???? 208-378-1530

Job Details

• Job Type: Full-time
• Pay: $12.00 – $24.00 per hour
• License: Idaho Driver’s License (Required)
• Work Authorization: United States (Required)

We look forward to meeting individuals eager to build a lasting career in auto cosmetic repair!